Maddy Webster

Maddy Webster is a skilled professional with extensive experience in the financial services sector, currently serving as Change Analysis and Validation Manager (Transformation) at the Financial Ombudsman Service since May 2013. Maddy has held various roles within the organization, including Business Relationship Manager (IT), Knowledge Partner, and Knowledge Adviser, significantly contributing to enhancements in organizational knowledge culture, quality through user testing, and content optimization. Maddy also has experience as a Grade 3 Adjudicator, providing fair resolutions to consumer complaints by evaluating evidence from both parties. Prior experience includes serving as an International Client Coordinator at CAPITA - RIPA International, where strong relationships with clients were established from the initial sale through the course experience. Maddy holds a Bachelor of Laws (LL.B.) from the University of East London, earned between 2009 and 2012.