Aidan O'Hara

Aidan O'Hara is currently a Customer Care Associate at the Financial Times, where responsibilities include handling calls, live chats, and emails from customers globally, with proficiency in Salesforce Lightning. Previously, Aidan served as a Customer Care / Retention Agent at Numan, recognized as a top-performing agent in 2022, achieving a save rate of over 75% and a customer satisfaction score exceeding 90%. Aidan's experience also includes roles as an Aftercare Agent, where up to 100 outbound calls were made daily, and as a Warehouse Assistant and Bakery Assistant at Sainsbury's. Aidan began the career journey at Kennedy’s Irish Pub as a Kitchen Assistant. Aidan holds a BTech in Creative Media from Bromley College of Further and Higher Education.