Findel
Zoe is the Customer Experience Director, responsible for making sure that Findel continues to deliver the best possible experience for all of it’s customers and leads amazing customer-facing teams. Since being appointed as Head of Customer Service in 2011, Zoe has transformed the customer experience which has been pivotal to business growth.
No one day is the same in Zoe’s role, but a typical day involves working with all areas of the business developing systems and processes, supporting her team, listening to customers and analysing data – generally championing their customers to ensure they give them what they want. She is passionate, customer-focused and knows Findel inside-out, making her the go to for many people across the business.
This person is not in any teams
Findel
Findel plc operates in the home shopping and education supplies markets. The Company's segments include Express Gifts, Findel Education and Overseas Sourcing. The Express Gifts segment includes direct mail order businesses in the United Kingdom, offering online and through catalogue a range of home and leisure items, clothing, toys and gifts supported by credit offer. The Findel Education segment supplies resources and equipment (excluding information technology and publishing) to schools and educational establishments in the United Kingdom and overseas. The Overseas Sourcing segment includes sourcing office based in Hong Kong supplying importing services to various group companies and external customers. The Company's subsidiary Express Gifts Limited, includes Studio, an online and home catalogue shopping; Ace, an online store for home, living and garden needs, and Health & Home, an online store for beauty, home, office and garden accessories.