Jeanette Whalen

Jeanette Whalen is an experienced IT Operations Manager currently employed at Firefly Aerospace since March 2024. Prior to this role, Jeanette spent nearly 24 years at NI (National Instruments) where responsibilities included Principal Process Manager for ITSM Operations, Senior IT Manager in Service Delivery, and multiple IT service delivery leadership roles. Jeanette's tenure involved improving IT processes, managing transitions to new service management tools, and establishing global standards and metrics. Jeanette also has a solid foundation in database administration from positions at Texas Tech University and earlier experience in the United States Army Reserve and Lubbock Police Department. Educational qualifications include an M.B.A. with an emphasis on IT from Texas Tech University and a B.S. in Criminal Justice from the University of Nebraska-Lincoln.