Nicola Peel

Technical Product Owner - Customer 360 And Piano at First Central

Nicola (Nikki) Peel is a seasoned professional with extensive experience in product ownership, operations, and business consultancy, currently serving as the Technical Product Owner for Customer 360 and PIANO at First Central since April 2023. With a strong focus on AI, Machine Learning, and Advanced Analytics, Nikki aims to enhance customer service and experience. Previous roles include Director of Operations at Coralisle Group Ltd., and various leadership positions in the insurance sector, including Vice President Sales at TransUnion and Head of Auto Product at AIG. Nikki's educational background includes advanced studies in strategy, innovation, and leadership from GIBS Business School, along with formal qualifications in business analysis and insurance.

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First Central

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First Central Insurance & Technology Group is committed to restoring and maintaining trust in the industry through technology and data to reduce risk, tackle fraud and deliver products for the future. Our in-house capabilities, people and commitment to innovation makes us stand out from others in the industry. Having established as a group in 2008, we have over 1,000 dedicated colleagues across our subsidiary businesses, with locations in Guernsey, Gibraltar, Sussex and Manchester. We deliver market-leading motor insurance, underwriting, distribution, finance, technology and legal services. Our car insurance broker, 1st CENTRAL, is firmly established as a top supplier on UK price comparison websites and became the number 1 best-selling brand on these sites (December 2021). Meanwhile, our underwriting brand, Skyfire Insurance, uses state-of-the-art data sources and capabilities to assess risk at a granular level in order to provide competitive private motor insurance premiums.


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