Karen Duff

Karen Duff is an accomplished financial services executive with extensive experience in credit resolution and collections management. Currently serving as Senior Vice President & Manager of the Credit Resolution Group at First Citizens Bank since October 2016, Karen leads Retail, Small Business, and Mortgage default processes, focusing on strategy development and enhancing customer experience. Prior roles include Senior Vice President & Director of Mortgage and Small Business Default at BBVA Compass and Senior Vice President of Default Servicing & Collections at First Horizon National Corporation. Throughout these positions, Karen has demonstrated expertise in collections, loss mitigation, and regulatory compliance while managing large teams and implementing effective operational strategies. Karen's career began at Chemical Bank and has progressed through various leadership roles in collections, showcasing a strong commitment to driving results and improving collections operations.