First Contact
Tulika Verma has extensive experience in the hospitality industry, currently serving as the Assistant Manager Front Of House and Learning Centre Coordinator at First Contact since May 2021, where responsibilities include managing operations at the Optus site. Prior to this role, Tulika worked as a Corporate Receptionist at First Contact Executive Hospitality (Optus) from October 2017 to May 2021, and held receptionist positions at Amora Hotel Jamison Sydney and Hyde Park Inn Hotel between December 2016 and December 2016. Earlier in Tulika's career, from March 2005 to September 2013, a position as Team Leader was held at Taj Hotels Resorts and Palaces, highlighting a strong foundation in hospitality and customer service.
First Contact
First Contact is a business focused on others. Ours is a service culture. And we have made investments in our people and processes that add value for our clients in Corporate Real Estate, Facilities, and Workplace. We recognise that thinking about engaging spaces as a built-form issue, rather than a community of people, is a thing of the past. And we also know that getting people back to the office is hard, so, when they return, we have got to ensure workplace experiences are right. First Contact helps curate spaces that optimise choice, support people and help them achieve their goals. We create and operate spaces where people thrive. Our product is delivering excellence in service and customer experience. First Contact was founded by Lausanne and Cornell trained hoteliers. In 2006, we pioneered the concept of the office as a hotel. Since then, we’ve continued to invest, learn, improve, and grow our business underpinned by excellent people, and streamlined, well-designed, regularly maintained processes. We combine the skills of running the office as a corporate hotel with crafting occupancy solutions that create financial and social value. Delivering our objectives by curating spaces with the synchronised skills of a premium hotel is key to us. We see Customer Experience Management, Concierge Services, Building Management and Management, Lease Management, Property Management, Portfolio Management, and Technology holistically. So, we understand the skillsets and handoff points for the roles to be delivered as an extension of your brand in the marketplace. Underpinning all of this is good environmental and social practices, which are infused into the way we work, everyday. Each of our people are empowered with sustainability thinking to support our client’s sustainability vision. Good ideas are precious, but flawless delivery on the promises they create is essential. First Contact operates great workplaces.