Zainab Ali

Zainab Ali is a dedicated customer service professional with experience in various roles across multiple companies. Currently serving as a Customer Service Representative at first direct since May 2022, Zainab excels in assisting customers with payments, checking account balances, and ensuring security against fraud. Previous experience includes a Shop Assistant position at Costcutter, where Zainab focused on customer service and shop maintenance, as well as a role as a Sandwich Artist at Subway, ensuring food safety and efficient complaint resolution. Earlier experience includes a Shop Assistant role at Hayocks Post Office, contributing to daily operations and customer interactions. Zainab is pursuing a BA in Accountancy at Glasgow Caledonian University, with an educational background from Hamilton Grammar School.