First Focus
Karl Richardson is an experienced technology leader currently serving as Chief Technology Officer and Head of Technology at First Focus, where responsibilities include driving organizational change, strategic planning of technology solutions, and developing a high-performing team through the Gazelles methodology. Richardson has a history of successful technical department restructuring, including the creation of the Service Desk and Engineering departments, and has established key vendor partnerships. Previous roles at Unisys include Network Command Centre 3rd Level Support Agent and Service Desk Agent Team Leader, showcasing a strong technical background and leadership in service delivery across various industry verticals. Additionally, Karl Richardson is a member of The CEO Institute, an executive membership organization for senior executives in Australia.
First Focus
First Focus is Australia’s best Managed Service Provider for medium-sized organisations. With tens of thousands of end-users supported across hundreds of customers, First Focus has the experience and capability to deliver comprehensive managed services, support, and technology to your organisation. We employ Australia’s best technical, customer service and account management people, and we’re constantly investing in world-class technology to ensure our solutions are the most reliable, cost-effective, and efficient available. Our philosophy is to deliver our clients smart, flexible and value-driven IT solutions, by combining our enterprise quality infrastructure and processes, with personalised service and responsiveness. We promise you the Best People, Expert Advice, Fast Response and Zero Risk when you partner with us. That's how we help people use technology to make a difference.