Sahil Mallapurkar

Sahil Mallapurkar is an experienced professional with a background in data analysis and customer service. Currently serving as Team Lead and Senior Executive Interaction & Data Analyst at Firstsource since May 2016, Sahil utilizes speech and text analytical tools to deliver actionable insights and optimal solutions. Previously, Sahil held roles as a Coordinator Interaction Data Analyst and Senior Customer Service Associate, managing mortgage appointments for Lloyds Bank customers in the UK. Prior experience includes working as a Technical Professional at Convergys, providing technical support for Hewlett-Packard's laptop division, and as a Customer Sales Representative at HOGO Works Solution Pvt. Ltd. Sahil holds a Bachelor’s degree in Information Technology from Sikkim Manipal Institute of Technology and has pursued education in photography at the National Institute of Photography.