Jim Lobao

Jim Lobao is a seasoned professional in the field of IT management and service delivery. Currently serving as the Sr. Global IT Service Desk Manager at Five9, Jim has previously held significant positions at Workday, including Sr. Program Manager for Opportunity Onramps and Manager for IT Change Management, ServiceNow QA and Operations. Additional roles at Workday encompassed IT Business Process Management. Earlier in their career, Jim worked at Robert Half International, where Jim held titles such as Systems Engineer II, Engineering Manager, and Systems Engineer for Protiviti Engineering. Jim holds a Bachelor of Science degree in Management Information Systems from San Jose State University, earned in 2000.