Sofia Fernandez

Sofia Fernandez is an experienced IT Operations Analyst currently at Fivetran, where responsibilities include support and management of customer service queues, ticket resolution, and new hire onboarding processes. Previous roles include Help Desk Technician at Eating Recovery Center and Talent Coordinator at Accelerate Change Network, where Sofia facilitated recruitment processes and process improvements. Early experience includes positions as an IT Teaching Assistant at Year Up and Technical Support at Expeditors. Sofia holds an Associate’s Degree in International Business from Seattle Central College and an IT Certification from Bellevue College's Year Up Program.