FlairsTech
AbdElRahman ElGhazaly Dessouki has significant experience in IT service and support roles, currently serving as EIT Service Desk Team Lead at Upland Software since July 2018, where responsibilities include escalation management and ownership of the ITSM ticketing system. Concurrently, AbdElRahman holds the position of Information Technology Services Manager at FlairsTech, overseeing incident management and acting as a point of escalation for critical issues. Previous roles include Technical Support Professional for Microsoft Systems at IBM, Global Front-line Support Engineer at Vodafone Global Enterprise, and Technical Support Analyst at Upland Software. AbdElRahman's academic background includes a Bachelor's degree in Electrical, Electronic and Communications Engineering Technology from Ain Shams University.
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FlairsTech
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FlairsTech is an international IT and Software Services company providing exceptional experiences to customers around the world from its five offices in Egypt, Poland, and Canada. Over 100 global organizations rely daily on FlairsTech’s 1000+ employees for superior Software Development, BPO/ Customer Operations services, Customer Experience, Customer Success Management as well as innovative Business Solutions. FlairsTech’s continuous commitment to excellence is backed by talented specialists that focus on achieving our customers’ goals and exceeding expectations. Innovation | Talent | Excellence @ FlairsTech.com