David Cramer

David Cramer is a dedicated software support technician currently working at FLASH since February 2023. Prior to this role, David served as a customer support specialist at Snapdocs from April 2021 to December 2022, successfully providing Tier I support to clients in the mortgage industry, achieving high customer satisfaction and SLA compliance rates. David's previous experience includes positions at Cognizant, Dominion Dealer Solutions, and Volt Workforce Solutions, where responsibilities involved Tier I support, troubleshooting, and document management, often maintaining customer satisfaction ratings above 90%. David holds an associate’s degree in Network Systems Administration from Houston West Careers and has a strong foundation in technical support and process improvement across various sectors.