FlexFactor
Rehman Baig serves as Chief Product Officer at FlexFactor since June 2024 and has been a Board Member of the Electronic Transactions Association since 2021, actively contributing to advocacy in the payments industry. Baig is also a member of the Board of Directors for the Presidential Advisory Council at Operators Guild, a network focused on leadership in high-growth tech sectors. Previous roles include VP of Global Head of Product and Payment Partnerships and VP of Product, Data, and Partnerships for Adyen from 2020 to 2024, as well as VP of Payments at Yapstone from 2018 to 2020. Baig's career includes significant positions such as Director of Payments at Square and Head of Operational Consulting at eBay, leading transformational initiatives in various sectors. Early career experience includes co-founding FlyPeeps, where innovative machine learning techniques were utilized to enhance e-commerce experiences.
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FlexFactor
FlexFactor is the world's leading purchase recovery platform for top eCommerce brands. FlexFactor instantly reviews & recovers failed checkouts at no risk to the merchant and at no cost to the consumer. The problem: Digital commerce has a big problem which has long been accepted as fact: 10-20% of purchase attempts fail in an eCommerce shopping experience. This represents over $500B of lost revenue. Worse yet, cart abandonment is still a real problem, and over 60% of shoppers move on to another store or drop their purchase entirely after a failed purchase attempt. Existing solutions only partially address the problem: Current solutions offer marginal gains focusing on sections of the problem. Top brands use technologies like payment orchestration, multiple payment options, and tokenization to help, but these have limited results and only use limited information. Other services are entirely focused on fighting fraud, but not other checkout failure reasons, leaving 75% of overall declines unaddressed. The FlexFactor approach: Our platform offers the widest coverage and the least friction possible for a merchant. 100% of declined codes are covered using a fully embedded, real-time, and white-labeled solution. We take full liability for any transaction that is rescued by our service and settle merchants even if we have not recovered the funds from the customer, who is charged the transaction amount at no extra cost. The outcome: On average, 30% of declined transactions are prevented by FlexFactor, leading to an instant revenue increase of 5% driven by higher funnel conversion, higher customer LTV, and lower cost of acquisition. The Team: FlexFactor has assembled some of the world's best leaders in Quantitative Analytics, Risk Management, and Payments to tackle this issue and to help your brand never lose a sale at checkout.