Flores & Associates, LLC
Anna Gibbs is a seasoned professional with a strong background in account management and training, currently serving as a Senior COBRA Account Manager at Flores & Associates, LLC since October 2018. In this role, Anna manages relationships with over 200 clients, provides exceptional service, and leads training for new account managers. Prior experience includes a sales associate position at Synechron, where Anna transformed technical content into engaging presentations, and an editorial internship at QC EXCLUSIVE LTD. Additionally, experience as a Guest Service Representative at Simon Property Group allowed Anna to enhance customer satisfaction and manage financial aspects of services. Anna holds a degree in Mass Communication/Media Studies from the University of North Carolina at Charlotte.
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Flores & Associates, LLC
Flores is a premier administrator of employer-sponsored reimbursement plans including Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), Health Reimbursement Accounts (HRAs) and Commuter Benefit Accounts (CBAs) as well as Life Balanced Lifestyle Spending Accounts and Student Loan Repayment Assistance. In addition to these account-based benefit options, Flores also handles COBRA and other direct bill services, including FMLA and disability leave administration, to meet the compliance needs of employers. In 2022, Flores launched a full suite of compliance solutions including Premium Only Plan (POP) administration, Wrap SPDs, Form 5500 preparation, and an HR Compliance Center. Based in Charlotte, NC, Flores has emerged as a leader in the CDHP market through a service model founded upon innovative technology, dedicated professionals, and an uncompromising commitment to remarkable service experiences, evidenced by a 97% client retention rate.