Mayur Kakkad

Mayur Kakkad is a seasoned professional with extensive experience in operations management, currently serving as Sr. Operations Manager at Office Beacon Administrative Private Limited since May 2010. In this role, Mayur Kakkad has been instrumental in overseeing daily operations to enhance efficiency and productivity, as well as managing recruitment processes. With a strong foundation in BPO operations, Mayur Kakkad has also held positions as Head of Department, managing teams of up to 125 members, and as Team Leader, where successful client relationships and performance management were prioritized. Prior experience includes working with Aditya Birla Group as a Customer Service Representative, addressing customer queries and enhancing satisfaction. Mayur Kakkad holds a Bachelor of Arts degree in English Language and Literature from Doctor Babasaheb Ambedkar Open University.