Jerome W. Clayton

Jerome W. Clayton, Sr. is a seasoned IT professional with extensive experience in technical support and engineering roles, currently serving as a Senior Technical Support Engineer at NetScout Systems Inc. since March 2005. Throughout this tenure, Jerome has demonstrated expertise in managing complex engineering and customer support issues, functioning as an IT Code Analyst, Writer, Instructor, Troubleshooter, and Problem Solver. Prior to this role, Jerome held various leadership and engineering positions, including Manager at Electronic Data Systems, where responsibilities included managing a 24/7 Network Operation Center, and Supervisor and Principal Network Engineer at Sprint, providing support for Managed Service Operations. Jerome possesses a Cert Degree in Business Communications and Office Automation from Yorktowne Business Institute and a Diploma from Crossland High School.