Flywire
Julie Totten, CRCR, currently serves as Senior Director of Strategic Accounts & Customer Success at Flywire since November 2019. With a strong background in customer success and account management, Totten has held key leadership roles at various organizations, including Director of Customer Success at Simplee and Director Client Success Management at Waystar. In these positions, Totten has excelled in building relationships with C-suite executives, guiding management teams through best practices, and maximizing growth through upsell and cross-selling strategies. Prior experience includes roles at Patientco, Emdeon, Harkins & Henry, HSI Financial Services, MedAssist, and Advanced Receivables Strategy, demonstrating a consistent track record in client advocacy, marketing, and customer satisfaction throughout a robust career in the revenue cycle and financial services sectors. Totten holds a degree from North Carolina State University.
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Flywire
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Flywire is a high-growth vertical payments company trusted by organizations around the world to deliver on their customers’ most important moments. Unlike other companies, Flywire is proven to solve high-stakes vertical-specific payment and receivables problems for organizations that deliver high-value services. Whether in education, healthcare, travel or technology, Flywire has vertical-specific insight and technology that allows organizations to optimize the payment experience for their customers while eliminating operational challenges—from invoicing to payment reconciliation. 24x7 multilingual support via phone, email, and chat, and online tracking, ensures that both the client and customer have complete control over their payments. To date Flywire has processed over $16 billion in total payments volume for over 2,000 clients around the world. The company is headquartered in Boston and has offices in Chicago, Palo Alto, London and Manchester (UK), Valencia (Spain), Shanghai, Singapore, Tel Aviv, Tokyo, Cluj (Romania), and Sydney. Flywire has raised over $260M in venture funding and counts Goldman Sachs, Temasek, Bain Capital Ventures, Spark Capital and F-Prime among its investors.