FM OUTSOURCE LIMITED
Joshua Murphy is an experienced Account Manager at FM Outsource since September 2017, overseeing business pipeline management, proposal production, contract negotiation, sales calls, stakeholder management, and lead generation. Previously, Joshua held positions as Campaign Manager, Assistant Campaign Manager, Multilingual Supervisor, and Multilingual Operator at FM Outsource, focusing on campaign management, KPI/SLA adherence, performance reporting, and team oversight. Joshua also worked as a Freelance Translator at Pursuit Translations and as an English instructor at HSBC, enhancing language skills while facilitating learning for colleagues. Joshua holds a Bachelor of Arts in Language Interpretation and Translation from Newcastle University and has studied at Karl-Franzens-Universität Graz.
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FM OUTSOURCE LIMITED
Our customer care teams are UK-based, high quality, and technology driven. We build innovative solutions that balance the scales between customer experience and cost.