FNB Zambia
Njekwa Muyenga possesses extensive experience in customer service and team leadership across multiple industries, including banking and telecommunications. Currently serving as a Contact Team Leader at FNB Zambia since October 2019, Njekwa has held various positions including Sales Consultant and Bank Teller. Prior experience includes a role as Customer Care Supervisor at Zamtel from January 2011 to November 2019, and as Call Centre Team Leader at Airtel T/A Celtel Zambia PLC from April 2004 to December 2010. Njekwa holds a degree in CIM Marketing from ZCAS, completed in 2015, and is skilled in change management, people management, operations management, and strategic business strategy.
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FNB Zambia
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FNB Zambia received its banking license in November 2008 and began operating in 2009 with an initial three branches across Lusaka and the Copperbelt. The bank has since grown to include a national footprint in seven (7) of the 10 provinces of Zambia supported by agencies, Automatic Teller Machines (ATM) and Point of Sale machines. FNB Zambia is a subsidiary of FNB South Africa, a wholly owned division of FirstRand Bank Limited which is listed on the Johannesburg Stock Exchange, and provides personal, commercial & corporate banking services to a diverse customer base of over 180,000 (including large corporates, SMEs, youth and pensioners). FNB Zambia Limited is a licensed commercial bank.