FNZ Group
James Kippen is an accomplished Operations Director at FNZ Group, overseeing operations in the UK since June 2022. Prior experience includes leading specialist functions for group complaints at Virgin Money, where a strategic business case was developed for a complaints disruption program. James held pivotal roles at CYBG PLC, including leading a large operational team for PPI complaint handling and serving as a key member of the PPI leadership team. Previous positions at Barclays encompassed leadership roles in service centers, focusing on service delivery strategy, customer satisfaction, and colleague management. Education includes attendance at Dalziel from 1987 to 1992.
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FNZ Group
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FNZ is a global FinTech firm, transforming the way financial institutions serve their wealth management customers. They partner with banks, insurers and asset managers to help consumers achieve their financial goals. FNZ's technology, transaction and custody services enable their clients to provide best-in-class wealth management solutions to financial advisers, end-investors and the workplace that are efficient, flexible, transparent and scalable, supporting market, demographic and regulatory trends worldwide.