Follett
Stephen Uhl is a seasoned technical support professional with extensive experience in troubleshooting, customer support, and team leadership across various industries. Currently serving as a Sr Technical Support Analyst at Follett since September 2019, Stephen excels in resolving escalated customer issues and providing training for support teams. Previous roles at Follett School Solutions and various organizations showcase a strong background in technical support and customer relationship management, with notable leadership positions at USABlueBook and Medline Industries, where Stephen directed teams and developed training programs. A Bachelor of Science degree in Technology, Organizational Leadership & Supervision from Purdue University complements Stephen's practical expertise in implementing operational improvements and enhancing customer satisfaction.
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Follett
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Follett, based in River Grove, Illinois, provides educational services and products to colleges, schools, and libraries. The company's Higher Education Group operates more than 800 bookstores on college campuses and is a wholesaler of used college textbooks. Follett's Education and Distribution Group serves K-12 schools and public libraries with textbooks, library books, and audiovisual products. Follett's Technology Solutions and Distribution Group provide software and digital products to support K-12 schools and higher education institutions.