Fonecta Oy
Taneli Repo has a diverse work experience spanning multiple industries. Taneli began their career at Paperinkeräys Oy in 2012 and 2013, where they worked as a Service Assistant in the Tampere production unit. Their responsibilities included processing orders, contracts, and task requests, as well as inventory accounting and reporting.
In 2012, Taneli also served as a member of the Electoral Commission at the City of Tampere. Taneli took on a similar role in 2014, demonstrating their civic involvement and commitment to their community.
Taneli gained further experience in sales and marketing when they worked as a Trainee at Tampereen Juhlamylly Oy. Here, they were responsible for various tasks related to the sales and marketing of the restaurant, including customer service, creating offers, designing marketing materials, and maintaining the restaurant's digital presence. Taneli also served as the sales representative of the restaurant at the Tampere Wedding Exhibition in 2014.
From 2015 to the present, Taneli has been employed at Fonecta Oy. Taneli began as a Customer Care Specialist, providing business customer service through various channels and displaying strong knowledge of Fonecta's products and services. In addition, they took on the role of assistant team-leader, participating in in-house projects and training and instructing their team.
Taneli's dedication and expertise led to their promotion as a Customer Care Team Coach in 2021. In this role, they have been responsible for planning and developing the operations of the customer service team to ensure a smooth customer experience and high satisfaction. Their team provides assistance to customers through phone calls, email, social media, and chat.
Overall, Taneli Repo's work experience highlights their versatility, strong customer service skills, and ability to adapt to different roles and industries.
Taneli Repo obtained a Bachelor's degree in Business Administration and Management, General from Tampere University of Applied Sciences. Taneli attended the university from 2010 to 2014.
Fonecta Oy
Fonecta Ltd. provides directory services in Finland. It offers directory services for the contact information via mobile, fixed-line, and IP-phones, as well as through the Internet. The company offers directory assistance and mobile directory services; and electronic directory services, such as Internet, SMS, and WAP services, as well as publishesphone directories and yellow pages. Its directory services enable customers to find national and international phone numbers, mobile numbers, addresses, fax numbers, email addresses, name or subscription information, and yellow pages content. Fonecta Ltd. was formerly known as Sonera Info Communications Ltd. and changed its name in March 2002. The company is based in Helsinki, Finland. Fonecta Ltd. operates as a subsidiary of European Directories S.A.