Saniya Dhingra

Saniya D. is an experienced professional specializing in customer experience and marketplace operations, currently serving as the Head of Country Marketplace Experience and Head of Customer Experience at foodpanda since February 2020, where Saniya has implemented strategies for operational efficiency and fostered a culture of customer-centricity. Previous roles include Customer Happiness Manager at Circles.Life, and various positions at Zomato, where Saniya achieved significant scaling of the associate team. With a strong foundation in sales operations and finance from experiences at Samast Technologies, nearbuy.com, and as part of founding teams at Pickingo Logixpress Private Limited, Saniya's diverse skill set is complemented by an extensive educational background, including certifications from Harvard Business School Online in entrepreneurship, innovation, and negotiation mastery, alongside degrees in applied psychology and commerce.