Brandon Kutsch

Brandon Kutsch is an accomplished professional with extensive experience in digital customer engagement and technical support within the technology sector. Currently holding multiple roles at Forcepoint since March 2018, including Digital Customer Engagement Video/Digital Content Lead and Sr Engineer Web Security, Brandon successfully managed the Coveo search instance, resulting in significant customer support case deflections and substantial cost savings. Prior experience at IBM from January 2007 to March 2018 includes roles as an Advisory Software Engineer and Technical Team Lead, where Brandon developed global support strategies and contributed to the launch of several IBM products, demonstrating strong leadership in technical support and customer satisfaction initiatives. Brandon's background also features positions in customer service at HEB and as a production intern at KLRU-TV, complemented by dual Bachelor of Science degrees in Electrical and Computer Engineering and Radio, Television, Film from The University of Texas at Austin.