Forrest Contact
John L. is an experienced customer service and account management professional with a diverse background in the marketing and tourism industries. Currently serving as the Customer Service Support Manager at Forrest Marketing Group since February 2019, John manages the Inbound Customer Service Team for a company recognized for representing prominent Australian brands. Previous roles include Tour Director at Distant Journeys UK, where John facilitated tours across Australia, as well as various account management positions at Executive Assistant Network, Harte Hanks, Universal Stars, Optionetics, and IBM, where John enhanced client engagement and support across multiple sectors.
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Forrest Contact
Forrest Contact (previously known as Forrest Marketing Group) is a leading Australian provider of outsourced sales and call centre services, representing a prestigious portfolio of well-known Australian and New Zealand brands. Our Call Centre Agents are meticulously trained to deliver exceptional customer experiences, drive sales, and unearth new business opportunities. With a focus on quality and professionalism, we stand out as a premier choice for businesses seeking to enhance their sales, marketing and customer service efforts. Our team collaborates closely with Sales Teams, Marketing Teams and Customer Service Teams, augmenting their initiatives and helping them achieve their targets. With every conversation, we uncover new sales opportunities, build brand awareness and create lasting positive customer experiences. Operating as a seamless extension of your teams, Forrest Contact provides additional capacity, talent, and resources precisely when you need them. Our mature, local agents are experts in sales and customer service, ensuring every interaction builds brand awareness, brand loyalty and fosters positive customer experiences. At Forrest Contact, every conversation is an opportunity to excel. "Success Through Conversation"