Forsta
Eric Kelce is an accomplished professional in technical support and management, currently serving as the Director of Technical Support for America and APAC at Forsta since January 2021. Kelce has extensive experience at Confirmit, where roles included Director and Senior Manager of Technical Support, focusing on coaching and developing a team skilled in product functionality. Prior positions included Technical Support Manager and Professional Services Team Leader, emphasizing client support and training. Early career experience was gained as a Computer Operator at Osmose, supporting GIS technology. Eric Kelce holds a Bachelor’s degree in Computer Science from Syracuse University, obtained in 2003.
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Forsta
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We call it Human Experience, or HX for short. At Forsta we begin with the premise that behind every data point is a person, a real human being. You need to get closer to them to fully understand their experiences, really see who they are, better respond to their needs, and build genuine lasting relationships with them.