Alexsandra Fabriek

Alexsandra Fabriek has extensive experience in customer service management, currently serving as a Senior Customer Success Manager & Technology Lead at Fortnum & Mason since September 2015. Responsibilities include overseeing a team of 17 Customer Service Advisors year-round and up to 100 during peak seasons, while implementing new procedures to enhance service quality. Previous positions at Fortnum & Mason, such as Customer Relations Supervisor and Advisor, involved managing teams, coaching staff, and addressing customer inquiries and complaints. Prior experience includes roles at Farmfoods as a Sales Assistant, Merlin Group as a Ride Host, and Home Fundraising Charity as a Fundraiser. Alexsandra received education from Kingston College between 2013 and 2015.