Minna Forelius

Minna Forelius is a Nordic Workforce Specialist at Fortum, specializing in long-term forecasting and capacity planning for Fortum Consumer Solutions' Nordic contact centers since September 2019. Minna has implemented and managed the use of Calabrio WFM across all sites and has a background as a Workforce Analyst, focusing on both long-term and short-term resource planning. Prior to this, Minna held roles as a Data Analyst at Lumo Energia and various positions at Fortum, including Resource Specialist and Sales Consultant. Currently pursuing a Master of Science in Management Information Systems at Aalto University, Minna also holds a Bachelor of Business Administration from Laurea University of Applied Sciences.