Foundever
Anthony Defraia has extensive experience in account management roles, currently serving as Vice President of Account Management at Foundever since February 2010, with previous titles including Senior Director and Director of Account Management. Responsibilities include managing client relationships, sales, contracts, and P&L for a diverse portfolio across retail, fin-tech, and hi-tech sectors, overseeing a global workforce of over 1,500 employees. Prior to this, Anthony held positions such as Senior Client Services Manager, where oversight included managing a workforce of over 1,000 across multiple locations, and Quality Liaison, responsible for quality management across three sites. Earlier career experience includes roles at Sprint, T-Mobile, and AOL, focusing on customer retention and sales.
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Foundever
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As one of the largest global providers of customer experience (CX) products and solutions, Foundever empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000 people around the globe – working from home or from one of our CX hubs – they securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, their solutions deliver a competitive edge across all customer touchpoints.