Foundever
Benedita Miranda has extensive experience in management roles within the contact center industry, currently serving as General Manager for the Multilingual Region at Foundever since May 2013, overseeing operations across multiple countries including Portugal, Italy, Spain, Greece, Romania, Poland, Serbia, Bulgaria, Hungary, and Egypt. Prior to this role, Benedita held various positions at Foundever, including Site Director and Country Manager. Experience also includes serving as an MBA student at Universidade Católica/ESADE Barcelona and positions at Transcom as Contact Center Director and Regional Account Manager for Southern Europe. Earlier career roles include Call Center Coordinator at ES Contact, Optimus Outsourcing Coordinator at Multipessoal, and Back Office Team Leader at Banco Espirito Santo. Benedita holds a Master's degree in Marketing from Católica Porto Business School, an MBA in International Business, and a Master's degree in Psychology from Universidade Lusíada de Lisboa.
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Foundever
40 followers
As one of the largest global providers of customer experience (CX) products and solutions, Foundever empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000 people around the globe – working from home or from one of our CX hubs – they securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, their solutions deliver a competitive edge across all customer touchpoints.