Foundever
Laurent Delache is Sitel Group’s Global Head of CX.
Laurent brings 25 years of experience in customer experience management, IT, business consulting and contact center operations, within multi-cultural environments and specifically in the telco and financial services industries. Prior to joining Sitel in 2018, he worked for several global organizations, including Bull, Alcatel Lucent, Genesys, COPC and Aspect.
He holds a Business Administration degree from IESEG School of Business & Management in France. Laurent is based out of Sao Paulo, Brazil.
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Foundever
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As one of the largest global providers of customer experience (CX) products and solutions, Foundever empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000 people around the globe – working from home or from one of our CX hubs – they securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, their solutions deliver a competitive edge across all customer touchpoints.