Foundever
Timothy Paul Dulalia is currently serving as the Global Quality Manager at Foundever since September 2023, after previously holding the role of Quality and Continuous Improvement Manager. Prior to this position, Timothy worked at Unifin Inc as a Quality Assurance Manager from January 2021 to August 2023, overseeing quality management across various regions including the Philippines, Illinois, Egypt, Jamaica, Mexico, and Guatemala. Timothy's career in quality assurance began at TELUS International Philippines, where roles included Quality Assurance Supervisor, Quality Assurance Specialist, and Customer Service Representative, later continuing at TeleTech and KMC Solutions, Inc. as a Quality Assurance Supervisor. Timothy holds a Bachelor's degree in Multimedia from Informatics International College, earned between 2006 and 2010.
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Foundever
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As one of the largest global providers of customer experience (CX) products and solutions, Foundever empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000 people around the globe – working from home or from one of our CX hubs – they securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, their solutions deliver a competitive edge across all customer touchpoints.