Customer Implementation Manager

Who We Are:

Founded in 2018 and headquartered in Columbus, Ohio, Foxen provides innovative insurance compliance solutions and financial services for the mutual benefit of property owners, managers, and residents in multifamily real estate. Foxen is comprised of technologists and developers, insurance and finance professionals, and property management industry veterans. We leverage extensive expertise and collaboration to deliver technology-driven solutions that seamlessly meet the needs of our customers. Foxen’s products revolutionize flawed and antiquated processes, while simultaneously creating property revenue and financial wellness for residents. 

What You’ll Do:

We are seeking a highly motivated and organized Customer Implementation Manager to join our growing Implementation team. In this role, you will be focused on project management and responsible for managing the successful onboarding of new customers. You will collaborate closely with Customer Success Managers (CSMs), Relationship Managers (RMs), Customer Experience (CX) Engineers, and other internal teams to ensure a smooth and seamless transition for our customers. This is a dynamic role that requires strong project management, communication, and problem-solving skills.

Key Responsibilities:

• Lead and manage the entire customer onboarding process from initial kickoff to successful launch.
• Develop and maintain detailed project plans, timelines, and budgets for each customer onboarding project.
• Collaborate closely with CSMs, RMs, CX Engineers, and other internal teams to ensure seamless project execution.
• Proactively identify and mitigate potential risks and challenges throughout the onboarding process.
• Conduct regular project status meetings with internal teams and customers to communicate progress, address any roadblocks, and ensure client satisfaction.
• Track project progress and deliverables, ensuring projects are completed on time.
• Develop and maintain strong relationships with customers throughout the onboarding process.
• Gather and analyze customer feedback to identify areas for improvement in the onboarding process.
• Continuously improve onboarding processes and best practices.
• Contribute to the development and maintenance of project management tools and resources.

What you Bring:

• 2+ years of experience in project management, preferably within the SaaS or technology industry.
• Proven ability to manage multiple projects simultaneously and prioritize effectively.
• Strong project management methodologies (e.g., Agile, Waterfall)
• Excellent communication, interpersonal, and presentation skills.
• Strong analytical and problem-solving skills.
• Ability to build and maintain strong relationships with clients and internal stakeholders.
• Proficiency in project management software (e.g., Jira, Asana, Monday.com)
• Experience with Salesforce is a plus.
• Bachelor’s degree in business administration, Project Management, or a related field preferred.