Frazer-Nash Consultancy
James M. has a diverse work experience spanning over multiple companies and roles. James started their career as an I.T Assistant at Sanmex International Ltd in 2002 and later joined Unisys as a Deployment Contractor in 2005. After that, they worked at Dell from 2006 to 2008, where they held various roles including Level 1 and Level 2 Technician, Dell Technical Assist member, and voice of the customer representative.
In 2008, James joined Optical Express as an I.T Technician, responsible for providing technical support to end users and lead store fits in the UK and the Netherlands. James then moved on to Frazer-Nash Consultancy in 2011, where they started as an IT Technician before progressing to the role of Lead IT Technician. During their time there, they implemented service level agreements, designed and implemented reporting systems, and upgraded the Service Desk software.
In 2019, James became the IT Support Manager at Frazer-Nash Consultancy, overseeing a team handling up to 1900 tickets per month and supporting 900 staff members across the UK and Australia. James successfully rolled out the ServiceNow platform, redeveloped various management policies and procedures, and ensured the resolution of IT incidents and service requests within agreed service level agreements.
Most recently, James has taken on the role of Business Systems Support Lead at Frazer-Nash Consultancy from July 2022, demonstrating their ongoing commitment to professional development and leadership within the organization.
James M. attended Stow College in Glasgow from 2003 to 2005, where they pursued an HND in Computing and Technical Support. James also obtained additional certifications including ITIL 4: Create, Deliver and Support, SDI - Service Desk Manager, ITIL 4 Foundation, ITIL v3 Service Operation, ITIL v3 Foundation, CompTIA A+, and SVQ Level 3 Using IT. The years of obtaining the additional certifications range from 2003 to 2020.
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Frazer-Nash Consultancy
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With offices in the UK and Australia, Frazer-Nash is a leading systems, engineering and technology company. Our work makes a difference to things that matter in the world. Our 1000+ employees work from a network of ten UK and four Australian locations. They apply their expertise to develop, enhance and protect our clients' critical assets, systems and processes. We contribute to national security in a huge number of ways, helping to ensure that power is generated and distributed to everyone who needs it. We support moving people and goods around and between the big cities of an increasingly urbanised society. We work to make the world a more sustainable place. We ensure governments save time and money when public spending globally is under huge pressure. And we help our clients wrestle with the challenges and opportunities of an ever-accelerating digital revolution. A career with Frazer-Nash - we have opportunities in Australia and throughout the UK. We recruit from a diverse range of backgrounds. ‘Innovators’, ‘problem solvers’, ‘thinkers’ and ‘doers’ are just some of the words that are used to describe our employees. So, whether you’re a graduate, an experienced professional or wish to be included on our Associates Register, there may be a place for you at Frazer-Nash. We also welcome applications from ex-military specialists, as we know military skills, experience, and knowledge can translate seamlessly into our commercial environment. Our Australian business is going from strength to strength - so we're particularly keen to hear from you if you're looking for your next move in Adelaide, Melbourne or Canberra. You can find out more by visiting our Australian careers site, fncaustralia.com.au. And if you're in the UK, you can explore our current opportunities on our website at the link below. Registered address: Springfield Drive, Leatherhead, Surrey KT22 7NL