Shaw McMahon

Shaw McMahon has extensive experience in IT service management and support, currently serving as Service Desk Team Lead at Frasers Group since April 2025. Prior to this, Shaw held the position of Service Request Manager at Littlefish from July 2022 to March 2025 and worked as a Service Desk Analyst at Sheffield Hallam University from March 2017 to September 2022. Shaw's career began at A4e, progressing from Level 1 to Level 2 Service Desk Analyst from October 2014 to March 2017, where responsibilities included incident management and SLA performance reporting. Earlier roles include Technical Support Analyst at Dixons Retail and Service Desk Shift Operations Analyst at CSC, as well as experience in customer service at Markerstudy Insurance and supervisory roles at Morrisons. Shaw holds A and AS Levels in Maths and Law from Newbold Community School.