Sales Engineer

The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services.  FreedomPay’s technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPay’s robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale.  FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere. Job Responsibilities (Including but not limited to):

• In-depth understanding of the payments and financial technology industry, with the ability to “tell a story” through a deep understanding of FreedomPay’s technology stack.
• Ability to become a Subject Matter Expert on the FreedomPay platform and our solutions. Guide customers by identifying their needs and directing them toward the best out-of-the-box product solutions, while also drilling into the core of their requirements to ensure comprehensive understanding and effective solution delivery.
• Lead pre-sales and technical integration calls, including point-of-sale, ecommerce, and mobile integration discussions. This includes taking minutes and performing research on the potential merchant/partner prior to the call to ensure a full understanding of their environment, products, and solutions.
• Intake requirements for new product enhancements and professional services.
• Ability to present a solution sale to large groups, including internal employee training sessions as well as client/partner meetings.
• Contribute to responses for Requests for Information (RFI) and Requests for Proposal (RFP).
• Review incoming technical requests and respond to questions from the Sales, Partners, Account Management, and other client-facing teams.
• Build, maintain, and update PowerPoint presentations to accurately reflect growing and changing platform solutions and offerings.
• Attend conferences, presentations, and other client-facing meetings as needed.
• Create and manage partner integration/certification tickets in JIRA ticketing system. Monitor partner integration status and manage updates to the Sales, Partner, and Account Management teams. Review and manage ISV integration/certification partners, including point-of-sale, property management, ERP, eCommerce, and mobile integrations.
• Review, update, and manage the resources on the Sales Engineering space within the company’s intranet (Confluence & SharePoint).
• Participate in planning and implementation of internal and external training sessions.
• Critical and creative writing skills are required to be successful in the role.
• Ability to learn how to use Responsive software (RFP Response).
• Support Account Management and Sales in the creation and championing of product and proposition enhancements.
• Experience working with ticketing systems.

Required Skills and Experience:

• Bachelor’s degree required.
• 3-5 years experience in technical solution consulting, technical writing, or similar roles.
• Experience in the FinTech/Payments industry highly preferred.
• Excellent writing and presentation abilities – ability to explain the “platform story” to clients.
• Technical expertise in relevant technologies.
• Well-versed in business software (Word, Excel, etc.).
• Ability to multi-task and handle multiple items.
• Ability to prioritize tasks effectively.
• Proactive work ethic.