Senior Platform Engineer (infrastructure)

About Fresha

Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide.

Fresha is used by 110,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date. 

The company is headquartered in London, United Kingdom, with 12 global offices located across North America, EMEA and APAC.

Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive subscription-free business software and financial technology solutions.

Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.

The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.

Role overview

Fresha is seeking a Senior Platform Engineer, with a background or hands-on in software development, whether at work (Software Engineer) or on side projects, to join our Platform and Infrastructure Engineering Team. You will be helping to push our platform and engineering department to the next phase, ensuring engineers have the best internal tools, local developer experience and necessary resources to work more efficiently and continue to deliver industry-leading features to our growing platform.

Platform team's mission is to "Improve software development lifecycle to be: Reliable, Secure, Fast & Cost-effective", ensuring we always take the proper steps to prioritise their needs and ability to reach their optimal velocity while optimising our budgets and keeping our costs flexible to meet business objectives. We achieve this by the following:

"We build simple, composable components"

• Inspired by Unix philosophy of simplicity and modularity
• Each service does one thing well *Clear interfaces over complex implementations
• Push complexity to the edges where it belongs

"We make adoption optional, value mandatory"

• Engineers choose their tools and approaches
• Platform features win by being better, not by force
• Only security and compliance are non-negotiable

"We invest in knowledge and automation equally"

• Build with future AI assistance in mind
• Document context and decisions, not just steps
• Automate repetitive tasks

To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from our dog-friendly office 4 days per week, with the flexibility to work remotely one day each week. London office address: The Bower, The Tower,  207 Old St, London EC1V 9NR

As a Senior Platform Engineer, we want you to be a driving force in improving how our platform and its services are developed. Regardless of the stage in its lifecycle, we want to ensure that we offer engineers the right solution for the job that will make the Fresha engineering department better than yesterday and industry-leading. Like most incredible teams in history, we strive to achieve this with strong collaboration and communication (with our engineers).

Tech Stack:

• Docker in production and local development
• AWS EKS
• Kafka for our asynchronous message queues
• Elixir / Ruby for main services
• NextJS/Typescript for our frontend services
• RDS PostgreSQL for persistent data storage
• GitHub Action as CI tool of choice - Jenkins & Argo Workflow for legacy pipelines
• Redis for key/value store
• Terraform for resource management

What you'll do:

• Architecture - Define and develop the infrastructure architecture to support multi-region deployments
• Automation - Seek out processes that can be improved with automation and have internal Developer Experience as the main driver.
• Leadership - Effectively scope and lead projects autonomously.
• Developer Experience - Extend our local development experience offerings for engineers
• Knowledge Sharing - Enrich knowledge across the department by creating Documentation, SOPs, Runbooks and fascinating knowledge-sharing sessions
• Observability - Extend Monitoring & Observability capabilities.
• Accessibility - Simplifying the process for engineers to access this data
• Collaboration - Collaborate and enable engineers to do their jobs more efficiently
• Efficiency - Developing tools to maximise engineering efficiency, such as automating the rollback of deployed applications.

We'd love to hear from you if you:

• Have experience in software development
• Demonstrate strong opinions and actively contribute ideas, driving discussions and solutions.
• Are deeply passionate about their work and proactively challenge existing processes to foster continuous improvement.
• Experience working with microservices and distributed systems at scale
• Have experience with working on cross-team projects
• Have AWS experience, we use EKS, RDS, S3, Cloudfront and MSK excessively
• Have an understanding of SLIs, SLOs & SLAs
• Knowledge of platform and ops concepts such as networking and Linux administration
• Experience with monitoring tools: we use Datadog, Grafana, ELK, Sentry and OpsGenie.