Friedman's Home Improvement
Nicole Antone is an accomplished professional with extensive experience in customer care and service management. Currently serving as the Senior Manager of Customer Care at Friedman's Home Improvement since August 2022, Nicole has developed strategies and established a call center to enhance customer interactions. Prior roles include Customer Service and Sales Operations Manager at Clover Sonoma and Customer Service Manager/Director at VIP Petcare, where responsibilities included managing a customer care center and staff development. Previous experience features Sr Account Services Manager at Ron Allen Enterprises and Customer Service Specialist at CrossCheck, Inc., focusing on customer service excellence and operational policies. Nicole Antone holds an education from Santa Rosa Junior College, completed between 2003 and 2006.
Friedman's Home Improvement
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Friedman's Home Improvement is built on the strength of generations of hard work, investment and love of Sonoma and Mendocino counties. Our nearly 600 person team goes beyond the expected to serve and support the North Bay and North Coast homeowners, DIY'ers, and contractors. We have broken the mold of home improvement retail and driven strong and vibrant growth across all of our stores and segments. But we are just getting started. Together we are raising the standard of service, reimagining our products, and launching new initiatives to transform the way the North Bay and North Coast dreams, builds, and creates. If you were born to build with us, take a look at our current openings and apply!