FromHereOn
Fiona Bounias is currently the Head of Claims Experience at Medical Indemnity Protection Society Ltd and serving as a Consultant - Governance and Change Lead at FromHereOn. With over 18 years of experience at TAL Australia, Fiona held multiple leadership roles, including Head of Member Services, where management of a team of over 70 focused on operational excellence and service optimization. Previous roles at TAL included contributions to member engagement, innovation delivery, and business process management. Earlier career experiences span organizations such as SEEK, Origin Energy, Medibank Private, and Ansett, where roles ranged from business analyst to process improvement. Fiona is recognized for strong stakeholder relationship skills and effective communication.
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FromHereOn
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Designing businesses for people. It sounds so obvious but why is it so hard? FromHereOn is a business design and strategic architecture consultancy. We’re creating a new class of services firm that designs businesses from the perspective of the people we serve. Our outlook is optimistic, high energy, pragmatic and global. We believe, together with our clients, we can reimagine better businesses that create a greater and more positive impact on the world. Our method combines design thinking and strategic architecture techniques, enabling us to gather human and data-driven insights to design business transformation at any scale of enterprise from relatively small firms like us to globally omnipresent brands. Our process spans strategy development, business motivation, value model design, business model innovation, service experience design and architecture, operating model design, transformation planning and roadmaps, through to program and project execution. Business-led | Human-centred | IT-enabled *In April 2017 Enterprise Architects consulting was rebranded in Australia to FromHereOn