Gilles Alexandre Bussutil

Gilles Alexandre Bussutil is a seasoned professional in the aviation and customer experience sectors, currently serving as Vice President of Inflight Experience at Frontier Airlines since December 2023. With prior roles including Vice President of Global Customer Experience at Airport Dimensions and Loyalty Customer Services and Experience Strategy at The Leading Hotels of the World, Bussutil has demonstrated expertise in performance management, strategic customer experience enhancement, and operational efficiency across various organizations. Notable achievements include increasing onboard sales and employee engagement, implementing KPI-driven performance improvements, and developing innovative customer service training programs. Educational credentials include an Executive MBA from HEC Paris, alongside a FAA CPL-IR Pilot's license from Delta Connection Academy.