Leonardo Declich

Leonardo Declich is an accomplished leader in digital transformation and customer experience, currently serving as Director of CX Digital Transformation at Frontier Airlines since 2023. Prior experience includes senior leadership roles at Ria Money Transfer, where from 2019 to 2022, strategic initiatives focused on enhancing customer satisfaction and operational efficiency were developed and executed. Earlier, as Senior Operations Manager at Ria Money Transfer from 2013 to 2018, digital operations were transformed to drive revenue through new digital products. Additional experience includes managing online marketing initiatives at Nationwide and leading eBusiness operations for Veterinary Pet Insurance, which significantly contributed to revenue growth. Leonardo holds a Bachelor's degree in Computer Information Systems Management from Stony Brook University.