Mikael Magnusson

Mikael Magnusson is an experienced professional in customer success and onboarding, currently serving as Manager for Scaled Customer Success at Funnel since November 2024. Prior to this role, Mikael held various positions at Optimizely, including Manager of Global Onboarding, where a global team was managed to ensure the successful adoption of over ten products, achieving consistent revenue targets through process improvements. Mikael's expertise extends back to roles at Albacross as Head of Customer Success & Onboarding and Demandforce as Sr. Customer Success & Onboarding Manager, where high retention rates and customer satisfaction were priorities. Earlier experience includes positions in customer service management and training, complemented by educational qualifications in psychology from the University of California, Santa Cruz, and City College of San Francisco.