Fusion CX
Keir Lovell is a seasoned professional with extensive experience in client services and operations management, currently serving as the Senior Director of Client Services at Fusion CX since April 2012. Responsibilities include managing client relationships, optimizing revenue, and influencing key decision-makers through strategic communication. Previous roles include Project Manager at Fusion CX, where management of over 500 agents was a key focus, Director at CMG Assurance Marketing overseeing financial compliance for eight advisers, and Operations Supervisor at Allied International Credit, where significant improvements in team performance and customer satisfaction were achieved. Early career includes a Lead Designer position at Nikon Optical Canada Inc., where innovative design solutions enhanced operational efficiency. Keir is currently pursuing an Associate's degree in Computer Aided Drafting & Design at Herzing University while also studying at Sheridan College since 1997.
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Fusion CX
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Fusion CX is one of the fastest-growing providers of Business Process Management & global customer experience management solutions. We offer omnichannel consumer engagements in 40+ global and regional languages to more than 250 clients worldwide. With a global workforce that includes 14,000+ professionals across 14 countries worldwide and from diversified educational & ethnic backgrounds, we have been augmenting, strengthening, and accelerating client success continually through customer service excellence.