Fusion CX
Manuel Fritz Sarausad is an experienced professional in client services and management, currently serving as Client Services Manager at Fusion BPO Services since July 2022. Prior to this role, Manuel held the position of Associate Manager at Accenture from June 2015 to July 2022, overseeing performance delivery at the Cebu site, managing multiple teams, and leading quality and operational excellence initiatives. Manuel's earlier experience includes serving as a Technical Team Leader/Supervisor at Convergys from April 2008 to April 2015, where responsibilities included agent performance management, training on Microsoft applications, and maintaining service quality. Academic credentials include a Master of Arts in Information and Communication Technology and a Bachelor of Science in Information Technology, both attained from Southwestern University in the Philippines.
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Fusion CX
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Fusion CX is one of the fastest-growing providers of Business Process Management & global customer experience management solutions. We offer omnichannel consumer engagements in 40+ global and regional languages to more than 250 clients worldwide. With a global workforce that includes 14,000+ professionals across 14 countries worldwide and from diversified educational & ethnic backgrounds, we have been augmenting, strengthening, and accelerating client success continually through customer service excellence.