Fusion CX
Suresh Sampath has over 20 years of work experience, with their most recent role being the Director of Quality Assurance, Business Excellence, and Transformation Practice at Fusion BPO Services since October 2019. Prior to that, they held the position of Vertical Head - Ecommerce at Concentrix from February 2012 to July 2019. From March 2011 to February 2012, Suresh was a Senior Manager at Aditya Birla Minacs Worldwide Ltd. Suresh also served as a Manager - Operations at Aditya Birla Minacs Worldwide Ltd. from September 2010 to February 2011. Suresh began their career as a Technical Support Specialist at Aditya Birla Minacs Worldwide Ltd. in 2003 and also worked as an Operations Team Leader and Subject Matter Expert before that. Suresh started their career as a Technical Support Engineer at Taixila in 2000.
Suresh Sampath completed their Senior Management Program in Leadership at the Indian Institute of Management, Calcutta from 2023 to 2024. Prior to that, they pursued a Masters in Business Excellence with a focus on Digital Transformation at Alliance University from 2011 to 2012. Suresh obtained a Bachelor's Degree in Business Management (BBM) from Kalinga University between 2003 and 2006. Suresh also holds a Diploma in Electronics Instrumentation & Control from the Directorate of Technical Education India, which they completed from 1997 to 2000. Additionally, they have certifications such as Apple Certified Subject Matter Expert, COPC Implementation Leader, and Six Sigma Black Belt (CSSBB) from institutions like Apple Computers Inc and Indian Statistical Institute.
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Fusion CX
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Fusion CX is one of the fastest-growing providers of Business Process Management & global customer experience management solutions. We offer omnichannel consumer engagements in 40+ global and regional languages to more than 250 clients worldwide. With a global workforce that includes 14,000+ professionals across 14 countries worldwide and from diversified educational & ethnic backgrounds, we have been augmenting, strengthening, and accelerating client success continually through customer service excellence.