Hector Cedeno

Hector Cedeno has work experience as a Network Operations Engineer at FusionConnect since 2014. In this role, they are part of a team responsible for quickly detecting, diagnosing, and resolving network performance issues and outages in a 24x7x365 environment. Hector has a solid understanding of SIP and is skilled in troubleshooting VOIP issues using protocol analyzers like Wireshark and Linux based signaling servers. Hector has exposure to various Voice platforms including Broadsoft and VoiceManager.

Prior to joining FusionConnect, Hector worked at Time Warner Cable starting in 2010 as a Network Support. In this role, they ran daily reports to ensure the health and security of the network using in-house unified tools. Hector also monitored service outages, network issues, and performance. Additionally, they provided support to users on system security and best practices of utilization.

Hector Cedeno earned a Bachelor's Degree in Computer Science from City University of New York-Herbert H. Lehman College, where they studied from 1999 to 2005. In addition to their degree, they also obtained various certifications including Cisco CCNA Security from Cisco in December 2016, MCSA from Microsoft in February 2014, MCSA: Windows Server 2012 from Microsoft in January 2014, Cisco CCNA R/S from Cisco in November 2013, and Network+ from CompTIA in October 2013.