Solutions Architect

Job Description:

We are looking for a dynamic and experienced Solutions Architect to join our team. This role is pivotal in managing enterprise client relationships, overseeing the deployment of new and existing environments, providing expert support, and resolving complex technical queries. The ideal candidate will be a strategic thinker with strong technical acumen and excellent communication skills, capable of delivering innovative solutions and ensuring client satisfaction.

Key Responsibilities:

Enterprise Relationship Management:

• Serve as the primary point of contact for enterprise clients, building and maintaining strong relationships to understand their business goals and technical requirements.
• Collaborate with stakeholders to ensure alignment of solutions with business objectives.
• Act as a trusted advisor to enterprise clients, providing strategic guidance and proactive support.

Deployment Oversight:

• Plan, coordinate, manage, and support the deployment of new and existing enterprise environments.
• Ensure that implementations are completed on time, within scope, and meet client expectations.
• Work cross-functionally with internal teams, including engineering and product, to deliver seamless solutions.

Support and Troubleshooting:

• Provide advanced technical support to enterprise clients, resolving complex technical issues in their environments.
• Conduct root cause analysis for recurring problems and implement long-term solutions.
• Document and communicate resolutions and best practices to enhance team knowledge and efficiency.