Jocelyn Lai

Jocelyn Lai is an experienced professional in IT change management with a career spanning over 18 years. Currently serving as Assistant Manager of IT Change Management at FWD Insurance since May 2021, Jocelyn previously held roles at bp as a Platform Engineering Specialist and Change Management Analyst from November 2013 to December 2020. Prior experience includes positions at GSK as a Change & Release Coordinator, IBM as a Problem & Change Analyst and Helpdesk Specialist, and Inter Touch (Docomo) as a Helpdesk professional. Jocelyn began the career at Golden Screen Cinemas as an Admin. Educational qualifications include a Bachelor of Arts (B.A. Hons) in Business Information Technology from Inti College Malaysia, completed in 2004.